IT Change Control

One of the major things about our service that goes unnoticed is our change control process (good scenario found here). This is a key element of our IT operations that helps us keep track of who did what ...where... when... and why...

It seems a little silly, but this is one of the cornerstones of our security, as well as our ability to provide uninterrupted service. Like our users, I rarely think about it --but now that I am, kudos to our development team for maintaining this best practice!